ABOUT US

Based in Melbourne Australia and with over 30 years industry experience we have become a trusted name in IT providing professional and independent computer support.

Our services are tailored to meet the needs of both home and small business of almost any type.

With intimate knowledge of this ever-evolving market, we are in a unique position to work directly with you and your requirements, offering honest advice, excellent value products and comprehensive solutions to keep your IT working efficiently.

At Absolute IT Support we take pride in our work and strive to keep our clients happy.

Don't take our word for it, see below what our clients have to say about us.

Update to our service in relation to COVID-19

UPDATED 1 February 2023

Absolute IT is open and continuing to support you during this difficult time. We share the concerns of all Australians about the risks of COVID-19 and are closely monitoring government advice. Please keep visiting this page for regular updates.

Onsite Support

With the removal of most Covid-19 restrictions we have resumed our normal on-site support service for work that cannot otherwise be undertaken remotely. We understand some customers may still prefer to be cautious so to help us perform onsite work as quickly and safely as possible, please:
- - Refrain from physical greetings such as handshakes
  - Have your device turned on and any relevant documentation at the ready
  - Please open windows to allow fresh air to circulate
  - Observe social distancing guidelines or where possible allow the technician to work alone in the room
  - Masks can be worn if preferred

Remote Support

We are fully setup to provide remote support services as normal. Therefore, where technically feasible, support will be provided by remote login in preference to onsite support.

Contactless drop-off

For computer problems that cannot be fixed remotely we continue to offer a contactless drop-off service where you can safely leave your computer at our premises and depart. We will then fix it and let you know when ready to collect, no face-to-face contact required. To access this service please contact us. We also ask you to please wipe down and disinfect any equipment prior to drop-off and we will do the same for your collection.

Cancellations

To help ensure everyone's safety, if you or any member of your household meet any of the criteria listed below, we ask that you book a Remote Support appointment only. If you already have an onsite appointment or contactless drop-off booked and your situation changes, please contact us to either reschedule or cancel your appointment. Cancellations related to illness will not incur a cancellation fee.

If you:

- feel in any way unwell
- fall within the high-risk category
- have returned from interstate or overseas the last 14 days
- have recently had a COVID-19 test and are waiting on results
- have had contact with a confirmed case of COVID-19
- are currently in mandatory self-isolation

Post and payments

To avoid unnecessary travel to the post office and bank, we have suspended our post box address. Should you need to send us anything please contact us first. We accept payments via bank transfer, Visa, Mastercard, Amex and PayPal. If at all possible, please use one of these payment methods instead of posting a cheque.

Contacting us

Due to significantly increased call volume, our preferred method of contact is via email or using the contact form on this website. If you do not have access to the internet or email please leave a message on our normal phone number.

Customer Reviews

An Absolute IT Fix

The slow movement is all the go ―food, mindfulness, the river’s flow.But software updates take the cake,like growing grass – forever they take!

Don’t get me wrong, I love my laptop,a tried and true workhorse, it doesn’t stop.Until those updates from cyberspace land‘tis then my tech-child needs a helping hand.

It works on an update, 0 per cent complete‘Don’t turn me off’ my laptop does bleat.It hovers at 25 and then 50%while little white balls circle hell bent.

Then just as we get to 80% donemy laptop decides it can no longer run.Everything freezes and I lose the plot and I have to ring Ryan to stop the rot.

Skip to Teamviewer and when Ryan’s donethe source of e-glitches and gremlins are gone.He does all this magic, sight unseen ―I think he needs an honour from the Queen.

Leigh , Greensborough

Absolute IT’s advice & service to our business for over 16 years has proven practical & excellent value for money. Ryan’s personal approach has ensured his place as our preferred IT partner for years to come.

Kate. Peter Norman Personnel. Bentleigh

Ryan has helped me with my laptop via remote support for many years. Whenever I've had a computer issue I simply book a support call via their website. With the benefit of the time difference I just leave my computer on overnight (our time) and by the time I wake up in the morning everything has been fixed. It's absolutely amazing, I wouldn't trust my computer to anyone else.

James, Umhlanga, South Africa

We wish to express our deepest appreciation for the help and support given to us by Absolute IT to manage and setup our IT requirements. We found Ryan to be professional, personable and attentive to our needs.

Benjamin. Jewish Prison Chaplaincy Victoria

We started using Absolute IT after two other providers were unable to resolve our server failure. Absolute IT Support diagnosed and fixed it quickly and efficiently. That was 10 years ago. They continue to work wonders, keeping our systems up to date and implementing reliable backup measures. Our staff are able to focus on their work rather than worrying about IT. Thank you again for your incredible support.

Mark. Auslaser Business Solutions. Oakleigh

I just wanted to thank you for all the IT support we have received over the past 7 years. Our annual maintenance plan has been a ‘life saver’, you have a way of fixing problems without fuss, your service is always spot on and I wish you continued success but more importantly we look forward to our continued long term working relationship.

Daniel. Teller Group. Port Melbourne

For more than 15 years Absolute IT have maintained our network and supplied our equipment. Never a problem, always a smile and things just work.

Mark. The Key Group. Glen Iris

I have been supported by Absolute IT for 18 years. I commenced my small consulting business when I had a 4 week old baby and was introduced to Ryan by a former colleague. He operates with absolute professionalism, patience and care. I have consistently turned to him for all of my IT requirements and advice for many years. Trust, integrity and professionalism are at the cornerstone of Ryan and his business. I would not hesitate to recommend Absolute IT Support.

Pauline. Knowledge Box. Bentleigh East

Our firm and household has used the services of Absolute IT Support for many years now. We have been very happy with their services and found their solutions not only to be technically helpful, but also to be of economic benefit as well. We recommend them highly.

Sam. Sam Laser & Co. Elsternwick

Reliable, trustworthy, efficient and pleasure to work with.

David. Malvern East

Ryan from Absolute IT has been providing my computer support for more than three years now. He is precise, logical and orderly. In addition he is responsive and accessible.

Mark. Templestowe

We have a small home office and have been using Absolute IT Support for a number of years. They have always been readily available when we have required assistance, whether it has been for advice, a new computer or support. We have recommended Absolute IT Support to our friends who have also been happy with the service provided.

Robin. Brighton East

We are home users and find your help absolutely invaluable. Your promptness in replying to our requests, your efficiency in fixing any problem coupled with your plain English explanations are very much appreciated.

S&H. Caulfield

I love Absolute IT's remote access capacity. Problems can often be solved with minimal delay simply by authorising access and watching them locate and fix the issue for me.

Jan. North Melbourne

I have been a client of Absolute IT for over 6 years receiving regular support and tuition. Ryan has been fantastic and I highly recommend him. What is more he is a nice guy and completely trustworthy.

Lionel. Caulfield

We have been with Absolute IT Support for a long period of time and trust and count on them with all our IT issues and requirements. We can rely on them to understand and resolve all of our computer issues in a timely manner and to a great standard.

Shirley. Caulfield

A longstanding client of Absolute IT, my wife and I have found Ryan to be prompt, reliable, informative, patient and friendly. He has been creative in finding solutions to our problems and is, in my opinion most reasonable in his rates. He is one of a handful of professionals who I recommend to others.

Gerry. Elsternwick

We have bought multiple PCs in the last 19 years, all from Absolute IT Support. Ryan has serviced these PCs, which are in daily use and have been very good and reliable. The equipment Ryan supplies and installs and his customer service has always been excellent. We have not used anyone else in 19 years. He is always efficient, helpful and a pleasure to deal with.

Ron, Balwyn North

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